Our 'Mystery Shopper' program involves a trained industry expert visiting your premises as an anonymous 'customer'. This 'customer' will experience your product, service and overall ambience first hand and give you a report based on a 'customer's experience' of your establishment.

Areas covered in the report include:

• Overall appearance/cleanliness of the establishment
• Initial greeting
• Appearance/grooming of staff
• Visible management presence
• Attitude of staff
• Professionalism of staff
• Sales ability of staff
• Overall rating

The report also includes opportunities and suggestions for improvement, particularly in the area of sales and upselling. While not part of the 'Mystery Shopper' package, the report often leads to 'in house' training sessions on customer service etc.   The 'Mystery Shopper ' report combats the normal defences of 'we don't do that here' and allows the training to be delivered in a targeted manner. For further details, please contact the office on (08) 82233888 or email danielle@qualitytraining.com.au